Technical Support Engineer

Technical Support Engineer
This role focuses on helping customers succeed with Smartly’s platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.
What You Will Do
Provide timely, high-quality technical support to customers using the Smartly platform
Troubleshoot and resolve complex technical issues, including bugs and performance concerns
Act as a liaison between customers, Product, and Engineering to ensure clear communication and effective resolution
Reproduce, analyze, and document bugs, ensuring accurate prioritization and escalation
Manage critical customer escalations with urgency and clear communication
Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, ...