Technical Support Engineer

About The Job
Mercor
connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include
Benchmark
,
General Catalyst
,
Peter Thiel
,
Adam D'Angelo
,
Larry Summers
, and
Jack Dorsey
.
Position:
Customer Success Engineer (LatAm)
Type:
Contract
Compensation:
$35,000–$50,000/year
Location:
Remote
Commitment:
Substantial overlap with Pacific Time (PT/PST)
Role Responsibilities
Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
Surface systemic patterns and...