Technical Support Engineer -SD

Mphasis

Full Time Bengaluru, Karnataka Computer Occupations

Posted:

June 16, 2026

Location:

Bengaluru, Karnataka, India

Job Description

Job Description
Job Summary – 
Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Years of experience needed – Minimum 6 to 12 months
Technical Skills: 
Effective Business Communication
Strong time management
Communication in neutral or American accent over phone and grammar skills
Analytical skills
Ability to follow process and procedures. Escalate u...
                

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Job Overview

Job Type: Full Time

Location: Bengaluru, India

Posted: June 16, 2026

Deadline: July 26, 2026