Technical Support Engineer

(Job ID: )
Responsibilities
Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
Assist in testing new features, enhancements, and fixes provide feedback to improve product quality
Support customer onboarding, including product setup, configuration guidance, and best practices
Stay updated on product knowledge, tools, and industry trends through continuous learning
Ensure all support cases meet defined SLA response and resolution timelines
Perform any ad-hoc duties as assigned
Requirements
Strong understanding of IT systems, networ...