Technical Support Engineer

Job Summary

We are seeking a dedicated Technical Support Engineer to join our Service & Support team. In this role, you will provide excellent on-site and remote technical support, ensure high customer satisfaction, contribute to process improvements, and represent the company as a professional role model.

Key Responsibilities

• Deliver high-quality technical support (on-site and remote) to resolve customer technical issues efficiently and accurately.
• Perform on-site system deployment, wiring, termination, configuration, and customer training.
• Provide pre-sales technical support, including system demos, testing, and preparation of technical specifications.
• Prepare field service reports, system audit reports, and escalate unresolved issues to R&D.

Requirements

• At least 2 years of relevant working experience in technical / service support or similar role.
• Bachelor's Degree in Electronic Engineering o...