Technical Support Engineer

Description

As part of the Product Support Organization (PSO), Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations.

The ideal candidate will be a self-starter interested in solving operational and technical problems primarily supporting KLA's new products, as well as working as part of a multi-functional team....