Technical Support Engineer - Tier 1

**Responsibilities**:
- Analyze technical trends and recommend product and documentation enhancements.
- Actively contribute to our online community and knowledge database for up-to-date customer information and solutions.
This is a global team, so this role will be interacting closely with Support offices in the US, Mexico, Europe, Australia, Singapore and Japan, as well as with customers around the world.
- Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Qualifications/Experience**
- 1-2+ years work experience in a customer focused position.
- Fluency in written and spoken English is required.
- Exposure to online technical problem solving and triage.
- Proven ability to work with the team to quickly and calmly resolve technical issues.