Technical Support Engineer

**About Us**

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

**The Role**

The Technical Support Engineer – Level 2 will:

+ Take ownership of incoming help requests from end users and document all pertinent customer information.
+ Respond to customer through Phone/ Email / Chat inquires w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support.
+ Knowledge of working with ticketing too...