Technical Support Engineer, Trilogy (Remote) - 60,000/year USD

Customer expectations are rising sharply while the support industry grapples with mounting complexity. Today's customers anticipate AI-driven, immediate responses, yet most companies remain stuck in pilot phases, unable to convert AI into tangible results. The challenge will only intensify. Industry forecasts suggest that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening chasm between what customers expect and what organizations currently deliver.
Our approach bridges this divide with a distinct model: AI-augmented cyborg agents who combine sophisticated troubleshooting skills with product knowledge and agentic AI. In this position, you teach, refine, and mentor the tools. Each resolution strengthens our automation layer, each root cause investigation becomes a replicable workflow, and each outlier you decode enhances the system for thousands of future customers. This is the intersection where technical diagnostics, human judgment,...