Technical Support Engineer, Trilogy (Remote) - 60,000/year USD

You thrive when faced with difficult challenges. The unusual outliers. The support cases where documentation fails, metrics contradict each other, and colleagues have no answers. AI, systems, software, and diagnostic work excite you, but you have no interest in processing endless repetitive issues that automation should have eliminated long ago.
We're building AI-enhanced cyborg specialists: professionals who combine advanced technical diagnostics with product knowledge and agentic AI capabilities. In this position, you determine which technical problems deserve human analysis, which should never need human intervention again, and how to convert today's most challenging cases into tomorrow's automated solutions. AI is your constant collaborator: you refine it, direct it, program it, and train it to shoulder more responsibility.
Each intricate failure you resolve transforms into a reusable prompt, process, or automation. Each underlying cause you identify strengthens the platform....