Technical Support Engineer (UPS/Industrial Automation)

MISSION To be our customers’ advocate and single point of contact for all technical support. To provide consistent, best-in-class support, by managing, resolving, and preventing problems efficiently; communicating effectively; and exceeding customer expectations. To take ownership of our customers’ issues and complaints until resolved to their satisfaction. To establish and maintain positive, long-term relationships with our customers through open communication and continuous feedback. To provide high-level customer service and technical expertise. To respond rapidly and positively to all customer inquiries. A-Technical Support Provide information, advice and technical support to a variety of clients, both internal and external, via phone, web, email and other support channels as required for APC & Schneider products. Assure prompt and accurate feedback to customers. Take ownership and manage customer cases and customer expectations effectively and professionally. Communicate clearly a...