Technical Support Engineer

Overview

We are now looking for a Technical Support Engineer to join our Technical Support Team. Framery is known for its high-quality office phone booths, pods and private spaces—we want to make sure that Framery is famous for excellent after sales customer experience as well.

The Technical Support Team is a part of Customer Operations and we work in close cooperation with our customers and distribution partners from all over the world.

The focus of this role is on handling claims and managing spare part orders, ensuring customers receive timely and efficient service. As a Technical Support Engineer, your primary responsibility is to assist customers with processing claims and coordinating spare part orders, troubleshooting any related issues, and resolving problems quickly. You will be the key resource for customers when it comes to addressing these specific needs, ensuring a smooth and positive experience with each interaction. According to the c...