Technical Support Engineer/L2 (Aguascalientes)

Position based in Aguascalientes, Mexico (remote).
Ocasional office work.
Responsibilities
Conducting client discovery calls to gather client requirements.
Designing, developing, deploying, and testing solutions for clients.
Providing on‐going support, professional services, and consulting to clients.
Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
Conducting in‐person and virtual training sessions for clients.
Deliver platform demonstrations for sales prospects.
Working with clients and the development team to identify platform bugs and enhancements.
Required skills
Passion for providing outstanding customer service
Process analysis and development expertise
Exceptional presentation skills, strong verbal and written communication skills
Exceptional interpersonal skills.
Ability to present ideas in a clean, user-friendly way.
Preferred skills
Ability to work i...