Technical Support Engineers - Field Services

Job Description:

In this role you will be part of corporate support team working in shifts providing first level and second level service support related to IT Systems. You will be responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems and support of various functions related to IT systems across the group. Engineer has to identify the nature of problem, run diagnostic tools to resolve problems and then follow-up with end users to ensure the issue has been resolved.

Key Responsibilities Include:

• Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
• Ensure that standard operating procedures are followed as per established ITIL processes.
• Provide accurate information on IT products and services with highest level of end user satisfaction.
• Remotely provide technical assistance to user queries and pr...