Technical Support Executive

Technical Support Executive

Role Summary

The company is looking for a Technical Support Executive to join the Customer Service team, based in Selangor (USJ 1/31) Malaysia. This position will be part of the company product team and will be responsible for the technical support for the full range of Prolink products.

Responsibilities

● Provide technical service support for Prolink products

● Support service hotline and walk-in customers

● Identify customer problem by understanding product issues from their perspective and offer solution to resolve

● Perform quality inspection to ensure compliance with inspection criteria and standards

● Conduct product evaluation and performance test according to specification

● On-site support, repair and installation work

● Others duties as and when assigned

Requirements

● Diploma or equivalent in any relevant course

● Candidate with certificate in Electrical ...