Technical Support Executive - Mandarin Speaker - Ara Damansara

Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

Responsibilities

• Process client requests and solve issues via inbound phone call by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

Qualifications

• Good communication skills in English.
• Must be able to speak fluently in Mandarin.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking sk...