Technical Support Executive - Taiwan Market (Start ASAP)

Technical Support Executive - Taiwan Market (Start ASAP)

Provide remote technical support to Taiwan market customers, resolving issues and enhancing customer experience at FUJIFILM Business Innovation Malaysia.

Key responsibilities include:

• Provide remote technical support via telephone, e-mail, and other channels.
• Manage customer cases to resolution proactively, meeting service level targets.
• Deliver excellent customer experience by following company policies and procedures.
• Use and develop problem-solving techniques to resolve customer issues and enquiries.
• Educate and guide customers on printer and printing software technology.
• Contribute to the knowledge management database accessible to all staff.
• Build understanding of customers’ business, challenges, and future direction to foster strong relationships.

The company is looking for: