Technical Support for a Search Engine (Italian Speaker)
Blu SelectionJob Description
Are you a Italian speaker looking for new opportunities in Portugal? Do you prioritize the customer's needs and are interested in solving technical problems?
Then keep on reading!
Your responsibilities and impact as a Technical Support Agent in Portugal will be:
Respond to customer requests via phone, email, chat, social media, and messaging channels.
Provide pre-sales, general inquiries, and technical support.
Maintain a consistent brand voice in both private and public interactions.
Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets.
Manage an individual ticket queue and follow management direction.
Work flexible hours, including evenings, weekends, and holidays. Review and provide feedback on help content. Perform other assigned tasks.
Skills, qualifications and interests you need to succeed in this role...
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