Technical Support I

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.
+ Fields support calls from merchants by opening, notating, and completing trouble tickets.
+ Consults with users to determine steps and procedures taken to identify and resolve the problem.
+ Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
+ Collaborates with other staff to research and resolve problems.
+ Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.



Basic Qualifications:
+ HS/GED
+ Some experience with technical or customer service, or related support experience
+ Experienced with Microsoft Office Suite or related software

Preferred Qualifications :
+ 2 years of exper...