Technical Support I

Technical Support I

Location: Medellín | Mode: on site | Salary: To be agreed

We’re hiring!

At RAM BPO, we mix tech, talent, and great vibes to create solutions that really make a difference. We’re a boutique BPO with a human touch — where ideas flow, teamwork rules, and every day is a chance to grow.

What you’ll do

• Be the friendly first point of contact for clients using our customs clearance platform with CBP and other agencies.
• Answer tickets, troubleshoot software issues, and guide clients through processes.
• Review documentation, solve tariff‑related questions, and keep things running smoothly.
• Build strong, positive relationships with our clients.

What we’re looking for

• English B2+
• Basic IT knowledge (OS, networks, firewalls).
• Back‑office experience is a plus.
• Great communication, problem‑solving skills,...