Technical support in infrastructure - (Kalamazoo, MI ON SITE)

**Job Description:**

**Responsibilities**

+ Assists in investigating and resolving complex installations and maintenance matters of significance.
+ Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
+ Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
+ Instructs customers in the operation and maintenance of systems/equipment.
+ Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
+ Acts as a liaison with customers on administrative and technical matters for assigned projects.
+ Performs analysis and prepares reports on system problem trends and issues

**Basic Qualifications**

+ 3+ years of relevant work experience
+ Ticket and asset management
+ Strong hardware/software installation, suppor...