Technical Support- Italian Bilingual

The Italian Bilingual Technical Support Representative is responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.
Key Responsibilities
Answer incoming calls, emails, and messages in both Italian and English.
Provide basic information and assistance to customers.
Record customer concerns accurately in the system.
Transfer calls or messages to the appropriate department for resolution.
Ensure smooth communication flow between customers and internal teams.
Maintain a professional, courteous, and empathetic tone at all times.
Follow standard operating procedures and service level agreements.
Escalate urgent issues to supervisors when necessary.
Assist in translating simple messages or instructions as required.
Willing to report in...