Technical Support

Provide technical support for hardware, software, and network issues

Troubleshoot and resolve user problems via phone, email, or onsite support

Install, configure, and maintain computers, printers, and IT equipment

Support system access, email setup, and application usage

Log and track support tickets and ensure timely resolution

Escalate complex issues to senior IT or vendors when required

Perform routine system maintenance and updates

Prepare technical documentation and user guides

Requirements

Diploma or Degree in IT, Computer Science, or related field

1–3 years experience in IT support / helpdesk (fresh graduates encouraged)

Basic knowledge of Windows OS, networking, and hardware

Troubleshooting and problem-solving skills

Good communication and customer service skills

Ability to work independently and in a team