Technical Support Lead for ENS/TCM

Elevate your career with Rogers as a Technical Support Lead for the Enterprise Notification System. This critical role demands strong analytical skills and cloud knowledge to support operational excellence in tech projects.
You will lead initiatives ensuring service quality through rigorous validation and monitoring. Engage cross-functional teams to resolve incidents promptly and enhance system functionalities. With a focus on constant improvement, you will contribute to vital technology advancements impacting Canadians nationwide.
Key Responsibilities:
• Lead 24x7 production support activities
• Create incidents in tracking systems for resolution
• Conduct system monitoring for WebLogic alerts
• Generate and analyze operational reports
• Collaborate for accurate service validation post-implementation
Requirements:
• Proficient in SQL and Linux commands
• Experience in scripting (Shell, Python, Java)
• Strong knowledge of Azure services and databases