Technical Support Lead

The Technical Support Lead plays a pivotal dual-role in Everllence Singapore, combining frontline technical escalation handling with structured competency development of field service personnel. The incumbent is responsible for resolving complex technical cases, supporting customer engagements, and shaping a high-performance service team by identifying skills gaps and delivering targeted training interventions aligned with global PrimeServ capability frameworks.
Key Tasks & Responsibilities
Serve as the first point of contact for escalated technical issues related to highspeed engine systems; conduct root cause analyses and provide effective resolution in collaboration with internal engineering and product teams.
Coordinate technical service cases requiring cross-functional involvement, ensuring effective information flow between Service Operations, Sales, Engineering, and Aftersales Department.
Manage service coordination for field service engineers, including job assignme...