Technical Support Lead

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently seeking a **Technical Support Lead** to join one of our **clients**' teams.If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
**Responsibilities**:**Deep Troubleshooting & Debugging**- Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware/software using diagnostic APIs and tools- Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity**End-to-End Ticket Ownership**- Manage support tickets from first report through confirmed resolution- Provide accurate root cause analysis and timely follow-up- Translate technical findings into clear, actionable guidance for customers and Tier 1 support**Documentation & Process Design**- Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting ...