Technical Support

Job Summary:

We are looking for a skilled and customer-focused Level 1 / Level 2 Technical Support professional to provide remote and onsite IT assistance. The role involves troubleshooting hardware and software issues, managing support tickets, and ensuring timely resolution based on service level standards.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users.
• Receive, log, track, and resolve support tickets.
• Troubleshoot hardware, software, and basic network issues.
• Perform problem analysis and provide effective solutions.
• Coordinate with internal teams and third-party providers.
• Provide on-site support when required.
• Apply system fixes, virus removal, and updates.
• Monitor incident progress and ensure resolution within SLA.
• Provide user guidance, training, and technical assistance.

Qualifications:

• Graduate of IT, Computer Science,...