Technical Support

Job Description

We are seeking a Technical Support & Automation VA with strong problem-solving skills and a systems mindset. This role goes beyond ticket resolution, you will help transform our support function into an AI-powered, scalable operation.

You will handle day-to-day technical support while identifying opportunities to automate workflows, improve response times, and reduce manual effort.

Key Responsibilities

• Handle approximately 
  10 support tickets per day
• Work daily within 
  HubSpot
   (ticketing, CRM, and documentation)
• Troubleshoot customer issues and provide efficient resolutions
• Document recurring issues, fixes, and best practices
• Identify opportunities to 
  automate support responses and workflows
• Build and manage 
  email automations
   for common support cases
• Recommend tools or systems to reduce manual support workload
• Collaborate with the sales team...