Technical Support

Join our thriving team as a Technical Support (Chat and Voice) professional. In this full-time position based in Pampanga, Central Luzon, you'll be providing excellent IT support and troubleshooting assistance to our valued customers via chat and phone. Your exceptional technical skills and customer service orientation will be crucial in delivering exceptional support and resolving a wide range of IT-related queries and issues.

What you'll be doing

1. Effectively communicate with customers to understand and diagnose their technical problems
2. Provide timely and efficient solutions to resolve customer issues
3. Document all support interactions and maintain accurate records
4. Escalate complex issues to the appropriate technical teams when necessary
5. Stay up-to-date with the latest technologies, tools and industry trends
6. Contribute to the continuous improvement of our support processes and practices

What we're looking ...