Technical Support Management Student Department Source Code Academia phase 7

Technical Support Executive – Student Management Department

SourceCode Academia

Position Overview

We're looking for a proactive, tech-savvy Technical Support Executive to handle student queries, coordinate across departments, and ensure smooth day-to-day operations within the Student Management Department. You'll be the bridge between students, academic staff, and internal teams, making sure every issue is understood, tracked, and resolved quickly.

Key Responsibilities

1. Student Query Handling & Support

• Respond to student queries through WhatsApp, email, calls, and the LMS/portal.
• Troubleshoot technical issues related to login, courses, assignments, dashboards, and app use.
• Provide step-by-step guidance to students in resolving simple tech issues.
• Escalate complex issues to the relevant department/team when needed.

2. Coordination & Communication

• Act as the communication link between...