Technical Support Manager - 6875

Job Title: Technical Support Manager
Salary: Competitive
Location: Mexico City, Mexico/Hybrid
Contract: Permanent
Hours: Full Time

Do you thrive on leading high‑performing teams and delivering exceptional customer experiences at scale? We are looking for a permanent Technical Support Manager to join our global Cambridge English Customer Support Team and establish a new team in our Mexico office. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

As a Technical Support Manager, you will have a central role in helping us provide a world-class level of customer service. You will help manage the work of a large team of customer service agents based in three countries, ensure that customer expectations are met and exceeded, coordinate and oversee the support of our highest-profile customers, coach and mentor staff...