Technical Support Manager

Location: Philippines (with training in China)
Employment Type: Full-time

About the Role

We are seeking a Technical Support Manager to lead and coordinate our support teams across China and the Philippines. This role requires a committed professional who can bridge cultural and operational differences, ensuring seamless collaboration between agents in both regions. The successful candidate will undergo training in China to gain a deep understanding of our systems, workflows, and service standards.

Key Responsibilities

• Lead, mentor, and manage technical support teams in the Philippines and China.
• Coordinate daily operations to ensure timely resolution of customer issues.
• Collaborate with cross-functional teams to improve support processes and customer satisfaction.
• Develop and implement performance metrics, training programs, and escalation procedures.
• Serve as the primary liaison between Chinese and Filipino age...