Technical Support Manager

Job Title: IT Support Manager

Role: Contract 12Months + Extension

Role Overview

The Maintenance Manager (MM) is fully accountable for Day-2 operations, system stability, and service quality of Singapore Government IT projects. This role requires strong ownership of the system in production, excellence in incident handling and reporting, and close collaboration with project (Day-1) teams to ensure smooth transitions, aligned expectations, and operational readiness.

The MM is expected to act as the single point of ownership for maintenance , represent the maintenance team to external customers, and drive continuous improvement of operational processes.

Key Responsibilities

1. 1. End-to-End Maintenance Ownership
   • Take full ownership of system maintenance, stability, and operational performance.
   • Ensure the system is production-ready at all times, including post-rel...