Technical Support (Medical Field) - Mexico

About TalentWorldGroup
At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.
Position Overview
We are seeking experienced, technically proficient, and organized professionals to join our remote call center operations. Fluent English and Spanish (LATAM) skills, are required.
This role supports a high-quality, home-based project in the online health industry, specifically providing first-level technical support for peritoneal dialysis patients who dialyze at home using cyclers. The position involves inbound and outbound customer service , multitasking across simultaneous cases and calls, and providing both technical troubleshooting and patient education.
Key Responsibilities
Provide technical support and operational assistance ove...