Technical Support Merchant Operations Engineer - Nhận việc ngay

Mô tả công việc: JOB SUMMARY:
The Technical Support Merchant Operations Engineer ensures the daily technical operations and stability of our payment orchestration platform and integrated payment partners. This role acts as first and second technical support, ensuring platform availability, transaction accuracy, merchant continuity, and regulatory compliance.
RESPONSIBILITIES:

• Monitor API gateway, processing services, routing engine, settlement systems, and PSP integrations to ensure platform stability.
• Detect and resolve transaction failures, latency issues, acquirer outages, and API disruptions. Escalate incidents per SLA and participate in on-call rotation.
• Serve as the technical contact for merchants using APIs, dashboards, virtual terminals, and integrations. Troubleshoot API errors, webhooks, authentication, and payment configurations. Support go-live, high-volume events, and incident recovery within defined SL...