TECHNICAL SUPPORT

Provide support for local employees in the areas of end user support, programming/configuring devices and documentation of all hardware and software at the location.

Works under the direction of the Client Server Operations Supervisor.

• Monitor all open help desk tickets for support at all locations.
• Perform troubleshooting on site and remote.
• Follow all policies and procedures at the company.
• Install, configure, document and repair all hardware and software.
• Have time management skills, to be able to handle multiple tasks at the same time.
• Provide support for Shop floor systems such as balancers, labeling printer and handheld scanners with Corporate IT guidance.
• Provide medium level support before escalating to Corporate IT.
• Resolve technical issues related to network interruptions such as onsite cameras and time clocks while communicating wi...