Technical Support Officer - IT Support

Inbox Business Technologies is seeking a proactive and detail-oriented Technical Support Officer to manage daily IT support operations and ensure seamless handling of service requests. This role will act as the central point of coordination between end-users, technical teams, and vendors, ensuring timely resolution of issues and adherence to service standards.

Responsibilities

• Coordinate and manage daily IT support operations and service requests
• Act as the primary point of contact between users, technical teams, and external vendors
• Monitor and manage incident tickets to ensure compliance with defined Service Level Agreements (SLAs)
• Track, prioritize, and escalate unresolved issues to the appropriate teams
• Schedule and coordinate on-site and remote support activities
• Maintain accurate and detailed records of service requests, incidents, resolutions, and performance metrics
• Generate regular servic...