Technical Support Officer

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Responsibilities

• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems. Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.
• Oversee shift operations and manage service desk activities, including team coordination and vendor management.
• Deliver end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
• Handl...