Technical Support Officer

Our client Pakistan Revenue Automation (Pvt) Ltd is looking for a Technical Support Officer in Karachi,Lahore,Sialkot,Quetta,Peshawar.
The POS Support Officer is responsible for ensuring smooth onboarding, integration, monitoring, and support of retailers connected to the POS system, ensuring compliance with sales tax laws and real-time transaction reporting.
Key Responsibilities
POS Integration & Onboarding
Facilitate onboarding of retailers into the POS system.
Coordinate with POS integrators and retailers for system integration.
Verify POS configuration, registration, and real-time connectivity with FBR servers.
Assist in issuance and validation of POS IDs and credentials.
Technical Support
Provide first-level technical support to retailers and integrators.
Resolve issues related to invoice transmission, system errors, duplication, and downtime.
Escalate complex technical issues to IT Wing or system vendors.
Maintain issue logs and resolution time...