Technical Support Partner

About The Role

As a Technical Support Partner, you’ll be the first point of contact delivering technical expertise for electrical products sold at John Lewis, helping to resolve technical queries with our distinctive service. You will diagnose and troubleshoot product‑related issues and, when required, liaise with repairers and suppliers to ensure quick resolution for customers.

Key Responsibilities

• Offer exceptional customer service, showing empathy with product issues.
• Keep customers updated on product repairs.
• Adhere to business systems and processes to minimise loss and protect profitability.
• Troubleshoot technical issues as a first line of resolution when possible.
• Support the shop team with general shop‑keeping tasks and customer service.

Essential skills and experience

• Good communication skills to engage 3rd‑party suppliers and internal stakeholders.
• High lev...