Technical Support – Product Specialist

Reference: CPT -KM-1

About the Role

An established and reputable technical solutions organisation is seeking a skilled and customer-focused Technical Support – Product Specialist (SMART) to join its national technical support team.
This role is ideal for a technically strong individual with a passion for problem-solving, software and firmware support, and delivering exceptional customer service. The successful candidate will provide specialised technical support to both internal teams and external clients, ensuring consistent service excellence and product expertise.

Main Purpose of the Role

To provide technical support in English to internal and external clients on all products, ensuring high-quality assistance related to applications, software, firmware, and installations while maintaining exceptional customer service standards.

Duties & Responsibilities

Key Responsibilities

• Respond to all incoming technical s...