Technical Support Professional Lead

Technical Support Professional Lead

Clark, Philippines (Onsite)

Full-Time

JPC - 20243

Summary

Act as a technical resource for Technical Support Professionals to resolve more complex issues and answer questions.

Essential Duties and Responsibilities:

The essential duties and responsibilities can include the following. However, other duties may be assigned.

• Act as a resource for Technical Support Professionals to ask technical questions to.
• Solve complex issues that Technical Support Professionals are unable to solve.
• Responsible for reviewing case details, providing feedback or next steps for a TSP to take, or working the case until a resolution is found.
• Communicate issue resolution to TSP.
• Escalate cases to the appropriate department at the customer or vendor if unable to resolve the issue.
• Communicate and p...