Technical Support & Quality Analyst Role

Join the Rentsync team in St. Catharines, ON as a Technical Support & Quality Analyst. This hybrid role focuses on ensuring seamless integration and data accuracy across our rental marketplace platforms.
As a key player in our Client Services team, you will combine technical knowledge with quality assurance skills. Your responsibilities will include troubleshooting integration issues, monitoring system performance, and collaborating on process improvements. You’ll engage with project managers, developers, and clients to maintain high-quality service standards.
Key Responsibilities:
• Resolve integration-related support tickets efficiently
• Investigate and address data quality issues
• Test and validate new integrations for accuracy
• Document findings and work with development teams
• Standardize internal documentation and processes for QA
Requirements:
• 2–4 years of experience in technical support or quality assurance
• Strong analytical skills and atte...