Technical Support Representative

Key Responsibilities:

• Respond to customer inquiries and resolve technical issues via phone, email, or chat
• Provide excellent customer service and ensure customer satisfaction
• Troubleshoot and diagnose technical problems using available tools and resources
• Document customer interactions and issue resolution in a ticketing system
• Collaborate with internal teams to resolve complex technical issues
• Stay up-to-date with new technologies and products to provide effective support

Qualifications:

• Excellent verbal and written communication skills
• At least 6 months BPO experience
• Completed at least 2 years in college
• Basic knowledge of computer hardware, software, and networking fundamentals