Technical Support Representative

Be part of ourTechnical Support Representative at Alorica Davao!

Earn up to Php 20,500 and PLUS get exciting perks!

• Provide first-level technical assistance to customers via phone, email, or chat, ensuring timely and accurate resolution of issues.
• Diagnose and troubleshoot hardware, software, and network-related problems, escalating complex cases as needed.
• Document customer interactions, issues, and solutions in the support system to maintain accurate records.
• Educate users on product features, updates, and best practices to improve their overall experience.
• Collaborate with internal teams to report recurring issues and contribute to process or product improvements.

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of em...