Technical Support Representative

RSD Human Resource Management Consultancy

Job Description

Description

• Provide expert technical support to customers via phone (inbound/outbound).
• Diagnose and troubleshoot hardware and software issues for various products.
• Document all customer interactions and resolutions in the support database.
• Assist in creating and updating user manuals and FAQs to enhance customer experience.
• Collaborate with cross‑functional teams to improve product quality and support processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3–5 years of relevant experience in technical support.
• Skills and Competencies: Strong problem‑solving skills and attention to detail.
• Qualities and Traits: Excellent communication skills and the ability to work under pressure.
• Working Conditio...