Technical Support Representative - Hardware and Software Account - Start Asap!

About the role

This is a full-time role with ALORICA TELESERVICES, INC.' based in Makati City Metro Manila . You will be responsible for providing technical support to e-commerce customers, ensuring a seamless logistics experience for our clients.

What you'll be doing

• Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
• Troubleshoot and resolve customer issues in a timely and professional manner
• Maintain accurate records of customer interactions and resolutions
• Collaborate with cross-functional teams to improve customer experience and identify process improvements
• Escalate complex issues to the appropriate teams for resolution
• Participate in team meetings and provide feedback to enhance service delivery

What we offer

At ALORICA TELESERVICES, INC.', we value our employees and provide a supportive w...