Technical Support Representative III

Work Setup: Onsite training for the first two months, then transitioning to a hybrid setup at The Sanctum, SM North EDSA, QC. Full remote work may be granted based on performance.

Schedule: Training Schedule: 8:00 AM–5:00 PM EST Overnight support and weekends for US hours / Manila morning

Type of Contract: Full-Time

Job Summary: The Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this role will support as a mentor to other team members.

What does a day in the life of a Technical Support Representative III look like?

• Provide advanced technical suppo...