Technical Support Representative

Key Responsibilities

1. System Support and Maintenance

• Monitor, update, and configure the Admira system, including scheduling updates, enabling devices, and addressing system-related concerns.
• Identify and report live market system issues to the immediate supervisor.
• Troubleshoot and resolve live market system concerns, escalating issues as needed to the Digital Support Team and Supervisor.
• Analyze and conduct basic troubleshooting of configuration issues related to Admira and Live Markets.
• Perform quality assurance checks during site visits and troubleshooting sessions.
• Review and analyze Admira requirements and change requests, ensuring clarity and completeness before implementation.
• Address customer inquiries, identify solutions, and validate issue resolution.
• Gather approvals and validate the completeness of requirements for Admira and Emobile system updates.