Technical Support Representative

Job Overview

We are looking for Technical Support Engineers to join our Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have expertise with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. You will function as the voice of our team to our customers and partners and function as a subject matter expert for our LOB's platform.

Responsibilities

• You will help customers solve their technical challenges through tickets, phone calls, and chat conversations.
• You will interact, collaborate and network with other departments in your search for solutions that our customers need.
• You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.
• Our team operates a 24/7 support model. You will always work the morning shift, but...